FAQS

WHAT TO EXPECT FROM A CONSULTATION!

A free consultation is conducted via phone only.

You will receive an appointment confirmation email once your consultation request is accepted. If you are unable to attend your free consultation, please make sure you cancel at least 24 hours beforehand. You may cancel via the client portal link you received in your initial appointment confirmation email; you may also call, text, or email info@talkwithtamara.com to cancel.

Otherwise, you will be charged a non-refundable $75 no show fee. Your card information is required at the time of scheduling a consultation to cover the cost of the no show fee.

Cancelling your consultation at least 24 hours before your scheduled consultation, gives me a chance to contact the people who may have wanted a free consultation this week but couldn’t get in.

Please complete your documents through the client portal link included in the initial email at least 24 hours before our consultation. This gives me a chance to review and process your info prior to us meeting. That way, we can spend our time focused on getting to know each other instead of the boring paperwork.

If you do not complete your online intake documentation at least 24 hours prior to your scheduled consultation, your consultation will be canceled. But you are free to reschedule your consultation at any time.

WHAT ARE YOUR FEES?

Therapy Session Cost

Sessions start at $125. You can schedule your therapy session via video counseling at present. (****No in person session due to current COVID-19; will notify when in person is available again)


Insurance
Crossing Jordan provides counseling services at affordable private pay; however, I do take a select few insurances through SonderMind.com and Lyra. *Twogether program does not accept insurance, but you can submit a Superbill to your insurance for payment. If you have BCBS Texas, Cigna, United, insurance check out SonderMind.com, set up a profile and look for me there, Lyra is a EAP, check with you employer.


I accept credit/debit cards (Visa, MasterCard, American Express, and Discover), FSA (Flex Savings Account) and HSA (Health Savings Account) accounts. Payment is due at the time of each session and your card will be kept on file for easy payment acceptance.

Financial Instability

If you’re facing financial instability but really want therapy, then check out Open Path Collective. Open Path Psychotherapy Collective is a non-profit nationwide network of mental health professionals dedicated to providing in-office mental health care—at a steeply reduced rate—to individuals, couples, children, and families in need.

Out of Network Benefit
If your insurance plan has out-of-network benefits, you can see any licensed therapist you'd like. Your insurance plan will reimburse you a percentage (around 60-90%), after you meet your deductible. I can give you a form called a superbill to submit to your health insurance company. You can call your insurance company and submit the superbill yourself or you can contact Better, a HIPAA compliant service that submits superbills to your insurance provider on your behalf.

Better's fee is 10% of whatever money you receive from your health insurance company. If you don’t get a reimbursement, then Better won’t charge you

HOW LONG DOES THERAPY TAKE?

There is no simple answer because like every situation is different so is everyone. Some people feel better after only a few sessions, while others might need treatment for several months or longer. Your goals for therapy, symptoms, and the history of those symptoms will determine the length of therapy. However, simply showing up to talk about these things can bring a sense of relief. I recommend that new clients come in weekly at least for the first 4 sessions, to make significant changes as soon as possible. We can then evaluate how therapy is coming along and see if we would need to move to every other week. Many clients choose to come in weekly until they believe they are feeling significant relief of symptoms and/or real change is occurring. Consistency is key. If there are too many gaps between sessions, it can feel like you are starting over again each time and the gains and momentum can be lost.

CANCELLATION POLICY

Cancellation Policy

If you are unable to attend your session, please make sure you cancel at least 24 hours beforehand. Otherwise, you will be charged for the full rate of the session, $125, $185 or $220, which is non-refundable. You may cancel via the client portal link you received in your initial appointment confirmation email; you may also call, text, or email info@talkwithtamara.com to cancel. Card information is required at the time of scheduling a therapy session to cover the no show cancellation fee. You are free to reschedule your therapy session at any time via the client portal link you received in your initial appointment confirmation email; you may also call, text, or email info@talkwithtamara.com to cancel.

CONVENIENT VIDEO SESSIONS

Crossing Jordan, PLLC uses a secure, HIPAA-compliant video counseling platform that only requires you to have a cell phone, tablet, or computer with a camera and high-speed internet. It is that simple! Here are some proven some benefits: More accessible for those who: live in a remote area with few or no therapists have physical or emotional challenges that make it hard to travel outside of their home or have hectic schedules are having transportation issues. It cut down on travel time and travel expenses to therapist office. Flexibility in scheduling, less missed appointments due to bad weather and traffic conditions. Therapy at your leisure!

 

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